The TerrAscend Organization is permitted to cultivate, process, and dispense premium medical marijuana products to the medical marijuana patients in US States that have legalized medical marijuana products in a compassionate and safe manner. TerrAscend is creating an enduring, world-class company capable of operating under the standards of a highly regulated business looking to shape the future of medical marijuana-based therapies in the markets we serve.

Position Description: TerrAscend and The Apothecarium is seeking a full-time receptionist to provide friendly customer service and front desk services while assisting management and staff with administrative duties at our medical marijuana dispensary.

This is a part-time position.

Responsibilities include, but are not limited to:

Welcome and check-in patients, caregivers, and visitors at the dispensary.

Answer and manage incoming phone calls.

Triage patients, caregivers, and visitors.

Scheduling patient consultations with the pharmacist.

Manage patient records through our patient intake system. Maintain this system by obtaining, recording, and updating personal and financial information as required.

Provide excellent customer service, delivering a distinctive and delightful customer experience, including the use of positive interpersonal skills

Ensure patient confidentiality and security.

Conduct daily front desk office operations and management of clerical duties such as scanning and filing,

Follow established policies and procedures for customer service, staff management, patient and visitor management, state compliance, and safety and security guidelines.

Complete the required state mandated training program.


Qualifications and Education Requirements

Must be at least 18 years of age or older.

High School Diploma or GED required.

Must have good organizational and computer skills. Must have excellent interpersonal communications skills as well as the ability to multitask.

At least 1 year of office experience required. Front desk experience in either a medical or retail setting strongly preferred.

Microsoft Office applications experience is preferred.

Must be flexible regarding work schedule, including evenings, weekends, and holidays.

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Pennsylvania's investigative process includes a state and federal background check. Individuals that have been convicted of a felony offense related to the manufacture, delivery, or possession with intent to manufacture or deliver a controlled substance may not hold a position with TerrAscend or its affiliated companies in Pennsylvania. Felony exclusion does not apply to a person for whom it has been 10 or more years since the conviction or one year since release from imprisonment, which is later.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.


This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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