Ticket Office Representative

VA CCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 .

Location:
Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

POSITION PURPOSE:

It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests

Perform ticket verification prior to entry in exhibit and events

Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services

Resolve guest complaints within the scope of authority

Utilize and balance a cash drawer and ticket sales with various tender types

Interpret and operate numerous computer and ticketing systems with accuracy

Answer multi-line telephones using proper etiquette

Other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts

Effectively manage multiple tasks under pressure of deadlines in fast pace environment

Able to take initiative and exhibit flexibility

Effectively communicate in English, in both written and oral forms

MINIMUM REQUIREMENTS:

Work varied shifts, to include weekends and holidays

PREFERRED:

High school diploma or equivalent

Six months experience with customer service and cash handling

Ticketing experience

Experience working in a similar resort setting

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time