VA CCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 .

Location:
Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

PRIMARY PURPOSE:

As a Hotel Dispatcher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Actively seek to provide refined luxury service ensuring guest satisfaction

Answer Bell Desk phone and record guest requests

Facilitate bag handling for guests by dispatching bell persons efficiently

Maintain positive guest relations at all times and be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction; handle calls from guests, write requests for service on service call cards, punch card with a time stamp and place them in rotation for the next available bell person to assist

Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out.

Transfer callers to other departments as necessary

Organize convention groups by completing paper work, setting up bag pull times, calling the tour leader for information as needed including bus times for pick up and room changes

Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes

Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIPr, Autocab, Autobells, CVPS, and others

Knowledge of handheld mobile application devices, multi-line phone and 2-way radio experience

Able to effectively communicate in English, in both written and verbal forms

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

High school diploma or equivalent

Six months of guest service experience

Six months of experience handling multiple phone lines

Work varied shifts, to include weekends and holidays

PREFERRED:

Two years of experience in a dispatch or call center environment

Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting

Front Services experience

Experience working in a similar resort setting

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

Learn More & Apply

Apply