US55505

Job Description Details

The Opportunity

Zulily Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our specialists efficiently and effectively problem-solve to assist our customers while offering outstanding service with a focus on making it right for Mom.

Compensation

Starting rate is $15.00/hour.

Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour .

On-Demand Pay! This allows team members to pay up to 75% of their compensation to themselves daily as they work to earn their pay.

Life with Zulily as a Customer Service Specialist

Handles a high volume of customer inquiries with active presence at workstation.

Assisting customers to place orders over the phone and resolving issues related to understanding order status, cancelling an order, obtaining a refund or store credit, opting out of marketing e-mails, and general inquiries regarding Zulily. Successful team members are prepared to answer phone calls and e-mails as they come in and address the core issue of the customer inquiry efficiently.

The Right Candidate

Problem solves and de-escalates unique situations while sustaining a high-paced call volume

Learns and works well in a virtual environment with a set schedule and structured day

Effectively communicates with a variety of customer styles, peers, and leaders

Multitasks with ease and navigates multiple systems and screens while assisting customers

Can sit for long periods of time

Adheres to Zulily work at home computer system requirements .

Troubleshoots their own technical problems navigates while assisting customers.

Available to work weekends, holidays and additional hours as required

Resides in Ohio or Pennsylvania

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to ensure a great experience for our customers. While a full specification list will be provided after your interview, here are a few key items:

Must connect to the internet via ETHERNET CABLE directly plugged into the modem .

Equipment for this role will be provided. 10ft Ethernet cable is included; if unable to connect the computer to the modem with 10ft cable you must provide a larger ethernet cable. All equipment must be returned upon departure.

Availability of broadband connection must have minimum download speed 30 mbps and upload speed 5 mbps

Internet access that is solely yours

Ability to troubleshoot and manage technical issues with little to no face-to-face support. *Troubleshooting is defined as, restarting, understanding internet connection , being able to explain issues with Token , general understanding of how to walk through the troubleshooting steps provided by the Service Desk. *

Adequate room for computing equipment.

Accessibility to grounded 3 prong electrical outlet.

Work area that is clean and free of wet areas.

Work area must be in a quiet, distraction-free environment.

Training Schedule

Your Zulily career begins with a paid week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post-training will differ.

The Application Process

Our application process is candidate-led. Each notification for next steps will be sent to the email address the candidate provides.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

About Zulily, LLC

Zulily, LLC, is a retailer obsessed with bringing its customers special finds every day-all at incredible prices. zulily features an always-fresh curated collection for the whole family, including clothing, home decor, toys, gifts and more. Unique products from up-and-coming brands are featured alongside favorites

from top brands, giving customers something new to discover each morning. zulily was launched in 2010 and is headquartered in Seattle with offices in Nevada, Ohio and Pennsylvania. For more information visit www.zulily.com. zulily, LLC, is a wholly owned subsidiary of Qurate Retail, Inc. , which includes QVC, HSN, Zulily and the Cornerstone brands , as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. . For more information, visit www.qurateretailgroup.com.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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