Schedule: Monday - Friday 11:30 - 3:30, and every other Saturday 8:30 - 3:30
Provide members with quality service and accurately process transactions and member requests. Achieve assigned goals by identifying members' needs and making the appropriate referrals.
•Support the sales and service culture within the branch that promotes the initiative that service + education = sales results/achievement. Provide service excellence the DCU Way.
•Meet the financial needs of new and existing members by building strong business relationships, recognizing potential sales opportunities and making qualified referrals.
•Support DCU's Success Sharing and Business Goals by actively participating in all Branch Services initiatives and achieving all assigned individual sales goals.
•Foster teamwork and strengthen relationships between the branch and support departments.
•Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for traveler's checks, money orders, treasurer's checks, stop payments, bonds, gift cards, check orders and account file maintenance. Understand and explain all DCU products and services.
•Balance cash drawer and daily work with minimal errors and in a timely manner while maintaining a cash variance record within the guidelines of the "Cash Variance Policy".
•Assist with nightly branch balancing duties, including e-deposit scanning, balancing negotiable items, and securing confidential information.
•Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
•Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related to cash handling and identifying and reporting possible suspicious activity.
•Support business decisions by working in other areas of the Credit Union, such as the Information Center, support departments and other branch locations when needed.
•Perform other job-related duties as assigned.
•Prior cash handling experience
•Previous customer service/sales or teller experience
•Excellent verbal communication skills
•Good PC Skills
•Adaptability to a sales/service environment
Bilingual skills a plus
We are proud to be an EEO/AA employer M/F/D/V.
Posted Date : 2022-04-21
Expiry Date : 2022-07-21
Job type : Part Time