Essential Functions:

Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner.

Ensures that all messages are relayed promptly to the intended person.

Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community.

Ensures that the reception areas are clean, hospitable, and inviting.

Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance through the lobby.

Responsible for creation and maintenance of resident face sheets utilizing the Yardi system to Input resident information for faces and uploads resident photographs.

Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations. Current resident face sheets should be kept in the following locations: Van Book, Resident Medical Record, Business Office File and the Emergency Book.

Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates

Be able to assist the Dir. of Community Relations and/or Dir. of Sales with inquiries when necessary.

Assists Business Office Manager with administrative support as needed

Offers refreshments to visitors and make them feel welcome and comfortable

When interacting with residents and/or family members, is mindful of the Residents’ Rights to Privacy

Coordinates appointments for residents requesting transportation, hairdressing, or other services – keeping accurate records pertaining to resident charges for such services

Performs community mail duties such as receiving and sending packages

Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area

Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area

Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor

Qualifications/Skills/Educational Requirements:

Must have a high school education

Must possess an understanding and ability to demonstrate hospitality to all community visitors

Must have patience, tact, cheerful disposition and enthusiasm at all times

Knowledge of Microsoft Office applications preferred

Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts.

Must possess a passion to work with and around senior citizens

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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