Technology Skills - Skilled in the use of computers, telephones, and headsets. Adapts to new technology, keeps abreast of changes, learns new programs quickly, and can work with multiple computer systems effectively and efficiently in a fast-paced environment. Ability to troubleshoot minor technical issues and can effectively communicate equipment/system needs with a technical support team or manager.
Communication Skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills as well as the ability to handle confidential or sensitive information with discretion.
Dependability -Meets attendance/punctuality requirements.
Adaptability - Is able to complete all company required, job specific, and departmental training. Embraces change, sets personal standards to align with or exceed departmental expectations, and stays focused under pressure.
Call Center experience preferred but not required
Prior customer service experience
High school graduate or equivalent
Able to meet minimum department standards within a specified period of time
PC experience with knowledge of Microsoft Office
Available to work assigned schedule up to 18 hours Mon, Tues, Fri 9am-5:30p Eastern
Availability to be flexible with hours during our peak seasons or volume spikes between 8a-6:30p
Must reside within 60 miles of Covington, KY
Available to attend a 2 week training beginning April 11, 2022
This position is a Virtual/work from home position subject to our virtual workplace standards.
All candidates must complete a background check, including a drug screen.
At Protective, we are committed to providing an inclusive culture where all employees fully contribute and thrive. We have always been a values-driven culture. Doing the right thing and serving people are part of our DNA, and we believe that valuing and embracing different backgrounds and perspectives is what makes us unique.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse, equitable, and inclusive workforce.
We aim to protect our employees' wellbeing through a broad benefits offering. We protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with paid time off, paid parental leave, short-term disability, and a cultural observance day. We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and matching in 401ks. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
Posted Date : 2022-04-21
Expiry Date : 2022-07-21
Job type : Part Time