Are you the pride of the litter with your knowledge and top-notch customer service? Do you buzz like a bee around a computer keyboard? Do you desire a part-time remote role? Are you nuts about pets? If you would like to be part of a remote team providing top notch support to our Neighbors ... then come work in the neighborhood you love!

The part-time Customer Service Representative will be responsible for assisting with key initiatives designed to differentiate Pet Supplies Plus as a superior provider of customer service. This position will be responsible for responding to and disseminating incoming communication and information from Pet Supplies Plus Neighbors to the stores and key departments via email and phone.

The Neighbor Service Coordinator key responsibilities include:

Answering neighbor requests or inquiries concerning store service, products, company loyalty programs and other services via phone and email.

Working with stores and the field management team to resolve neighbor complaints in a timely, efficient and professional manner.

Maintaining records of incoming neighbor contact and the nature of each inquiry.

Providing reporting on inquiries and time to resolution.

Improving neighbor retention through programs and service provided to the neighbor.

Continually maintaining working knowledge of company services, promotions and programs.

Handling product recalls.

Advising neighbors on company information.

PAWsome Neighbor Service Coordinator candidates will have:

A High school diploma; degree preferred.

1-3 years related experience and knowledge of service delivery.

Strong customer service orientation.

Proven ability to communicate effectively with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates.

Proven ability to work with minimal supervision.

Demonstrated ability to multi-task.

Ability to handle inquiries, and exercise good judgment in working with internal and external customers and apply critical thinking skills to solve problems.

Ability to prioritize and execute tasks in a fast-paced environment.

Proficiency in data entry.

Solid MS Office products skills.

The ability to work up to 28 hours per week with flexible hours and the to work remotely.

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 600 locations in 39 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500 list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit


We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Street: 17197 N. Laurel Park Drive

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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